Data-Deletion Policy

Data‑Deletion Policy

KatOps is committed to respecting your data privacy and complying with all applicable data protection regulations. You may request deletion of your organization’s data at any time by submitting a written request to kat@katops.com or by using the in-app “Delete Organization” function.

Data Types and Deletion Methods Data Type                     Deletion Timing    Methodology Operational Data (reviews, posts, tasks) Within 24 hours Permanent deletion from primary database (Prisma), followed by edge cache invalidation Google OAuth Tokens Immediate Token record deletion; cryptographic key re-encryption and salt rotation Stripe Customer & Invoices Retained 7 years per IRS requirements; account marked “deleted” Stripe redaction API and masking of customer information within KatOps database Backups 30-day retention, then destroyed Automated backup time-to-live (TTL) enforcement and permanent data deletion

Additional Terms

Confirmation: Users will receive a confirmation email when the deletion process is complete.

Irrecoverability: Once data is deleted, it cannot be recovered.

Legal Compliance: KatOps retains certain financial and transactional data for the period required by law (e.g., IRS, accounting, and regulatory obligations).

Third-Party Data: Deletion requests are processed for data within KatOps’ control. You remain responsible for deleting or managing your data on any third-party services or platforms integrated with KatOps.